Initial Comments:
Based on the findings of an unannounced onsite State relicensure survey completed, March 6, 2024, Care Crafter Home Care LLC was found to be in compliance with the requirements of 28 PA Code, Part IV, Health Facilities, Subpart A, Chapter 51.
Plan of Correction:
Initial Comments:
Based on the findings of an unannounced, onsite State relicensure survey completed, March 6, 2024, Care Crafter Home Care LLC was found not to be in compliance with the requirements of 28 PA Code, Part IV, Subpart H, Chapter 611, Home Care Agencies and Home Care Registries.
Plan of Correction:
611.57(c) LICENSURE
Information to be Provided
Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.
Observations:
Based on review of consumer files (CF), and interview with staff (EMP) the agency failed to provide the consumer with the following: 2. The hours and days when the services will be provided for two (2) of seven (7) files reviewed (CF#1, CF#6).
Findings include:
A review of the consumer files completed on 3/6/24, between approximately 12:30 PM and 3:00 PM revealed:
CF#1, start of care date: 6/26/23, contained no documented evidence of the hours and days when the services will be provided.
CF#6, start of care date: 6/30/23, contained no documented evidence of the hours and days when the services will be provided.
Interview with EMP #1 completed on 3/6/24 at approximately 2:35 PM confirmed the above findings.
Plan of Correction:1) A weekly calendar of the hours and days when services will be provided to CF#1 and CF#6 was prepared, presented to participants and filed.
2) Manager will check 100% of Participant files and ensure hours and days of services are documented (after being presented to the participant or their representative).
3) As a process improvement step, before start of service, Manager will check all new participant intake files for documentation of hours and days when services will be provided.
4) Administrator, Yog Nepal will audit 25% of new intake files each quarter to make sure #3 above is rigorously followed.
Initial Comments:
Based on the findings of an unannounced, onsite State relicensure survey completed March 6, 2024, Care Crafter Home Care LLC was found to be in compliance with the requirements of 35 P.S. 448.809 b.
Plan of Correction:
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